Below FAQ are some common concerns of our clients before making a purchase.
If you have other questions, please just send it to support@best3uy.com.
- All
- Orders & Payment
- Shipping & Delivery
- Returns & Refunds
- Products Information
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Orders & Payment
Browse our products on the website, add your desired items to the cart, proceed to the cart page, click “Checkout,” and follow the instructions to complete your purchase.
Please contact our customer service team as soon as possible if you need to modify or cancel your order. If the order has already entered the shipping process, changes may not be possible.
Log into your account and navigate to the “My Orders” page to view your order status and details. You will also receive email updates regarding your order's progress.
We accept a variety of payment methods, including credit cards (Visa, MasterCard,Discover, American Express), and PayPal.
Verify your payment details and try again. If problems persist, contact our customer service team for assistance.
Shipping & Delivery
We offer standard and express shipping services. Specific delivery times and costs will be displayed at checkout.
Yes, you will receive a tracking number via email once your order is shipped. Use this number to track your order on the carrier's website/“Tract Order” page. Tracking information is also available on the “My Orders” page.
We provide shipping services worldwide. Additional time and fees may apply for remote areas.
Orders are processed within 1-2 business days. Standard shipping takes 7-15 days, while express shipping takes 4-8 days. Delays may occur during holidays or due to customs.
If your package hasn’t arrived 30 days after shipping, contact us at support@best3uy.com. We will either resend your order or issue a full refund.
Returns & Refunds
We accept returns within 30 days of delivery. Items must be in their original condition and packaging. To start a return, please contact our customer service team.
You can request a return or exchange within 30 days of receiving your item, provided it is unused and in its original packaging. For details, visit our Return Policy.
Refunds are typically processed within 2-5 business days after we receive your returned item. The refund will be issued to the original payment method.
Products Information
Yes, many of our products are made from eco-friendly materials and designed with sustainability in mind. Check the product description for specific details.
Detailed information about each product is available on the product page. If you need additional information, please contact our customer service team.
